Diagnostic Assessments: Why We Can’t Just “Plug It In”

“What do you mean you charge X amount to look at it? Just plug it in, and the computer will tell you what’s wrong!” Or “My neighbour’s £50 code reader from AliExpress said it’s the ABCD, so I just need you replace that?”

Unfortunately, we live in a world where the customer has been massively misinformed about what a “diagnostic” actually is. Between the thousands of YouTube videos promising quick, easy fixes (so easy you can do it yourself!) and the garages advertising £25 plug-ins, it’s no wonder there’s confusion. So, we figured it was time to set the record straight—to explain what we offer, why we do it this way, and why it’s the right approach for you and your car.

At Shaikly Motor Company, a diagnostic assessment isn’t just about plugging in and reading error codes. We start by gathering as much information as possible about the problem, using our Diagnostic Assessment form. This may sound like overkill, but every bit of information helps. “What you say can and will be used as evidence to help you reduce your bill”.

Once we’ve gathered information, our technicians combine their experience and training with dealer-level diagnostic tools to work through a logical, step-by-step process. Instead of just firing the parts cannon and hoping for the best, we’re focused on finding the actual fault. We might not always have a complete diagnosis in the initial time you’ve authorised, but we’ll report back with our findings and outline exactly what’s needed to move forward.

We genuinely enjoy problem-solving, and we want our customers to leave with peace of mind, knowing their car is fixed right. Our process ensures your car is off the road as little as possible by identifying and addressing the cause of the problem, not just a quick fix that’ll have you back in a few weeks. So, yes, we might sound a bit stubborn about sticking to our process—but, after all, we are the experts. We’re in this to get it right.

So, if you’re looking for a thorough, reliable diagnostic assessment from experts who are invested in getting it right, look no further than Shaikly Motor Company.