Just like detectives, we start by gathering all the facts.
We use our purpose-built assessment forms to collect key details about the fault, when it happens, how often, what conditions it occurs under, and any warning lights or symptoms. These forms are designed to give our technicians the full picture from the start, helping us work faster and smarter.
Once we’ve reviewed your information, we’ll get back to you with a recommended initial assessment time — this is how long we feel we need to begin investigating the issue properly.
Once you’re happy with the proposed assessment time, we’ll book your vehicle in for the assessment. Nothing goes ahead until you’ve confirmed you’re happy with the plan.
We carry out the diagnostic work and report our findings.
You’ll never be charged for more time than you approved. We do not fit parts or carry out repairs without your authorisation.
Every assessment is different. Once we’ve investigated, we’ll advise you on the best route forward — whether it’s a fix, further diagnosis, or something else entirely. You’ll have all the information you need to make the right decision for your vehicle.
For warning lights, fault codes, performance issues or anything electrical/mechanical that needs investigating.
For unusual sounds, knocks or vibrations — tell us when it happens, and we’ll investigate the root cause.
Call or email us about any service, MOT, tyre, diagnostic or repair work for your electric or hybrid vehicle.
